Return & Refund Policy

Last updated: 03/09/2026

At Klenzy, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer an easy return process in accordance with our policy outlined below.

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you need to return an item, our policy provides a straightforward 30-day window from the date of delivery.

Return Eligibility Window

You have 30 calendar days from the day your item is delivered to request a return. To be eligible:

  • Be unused and in original condition

  • Include all original packaging, tags, and accessories

  • Be accompanied by proof of purchase (e.g., order number or receipt)

Items that do not meet these conditions may be refused or subject to a restocking fee.

2. Restocking Fee

A restocking fee of 25% may apply to returned items, depending on the condition of the product upon inspection.

This fee will be deducted from your refund total.

4. Return Shipping Costs

Return shipping is the responsibility of:

  • The customer

If you are responsible for return shipping, we recommend using a trackable service. We are not liable for lost or undelivered return packages.

5. How to Request a Return

To initiate a return, please contact us at:

Email: info@getklenzy.com

Subject line: Return Request - Order #[Your Order Number]

Once your return is approved, we’ll provide the return address and instructions.

Returns sent without prior authorization may not be accepted.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be issued to your original payment method.

  • Refund processing time: 3–10 business days depending on your bank or provider.

Please note:

  • Shipping costs (original or return) are non-refundable
  • Any restocking fees or handling charges will be deducted from the refund amount.

7. Exchanges

We currently do offer direct product exchanges.

8. Damaged or Incorrect Items

For shipping damage or incorrect items, please contact us within 48 hours where possible so we can resolve the issue quickly. This timeframe does not affect any statutory consumer rights you may have:

  • A clear photo of the item

  • Your order number

We will replace or refund your item at no extra cost to you.

9. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company — it may take time before your refund is officially posted

  3. Contact your bank — processing time may vary

If you’ve done all of this and still haven’t received your refund, please contact us at info@getklenzy.com

10. Contact

If you have any questions about returns, refunds, or this policy, please reach out:

Website name: Klenzy
Company Name: Plets Media
Address: Burgemeester G. Dussartlaan 56, Lendelede, West Flanders, 8860, Belgium
Email: info@getklenzy.com
Contact Form: Click here
Phone: +32 470 70 75 19
Company Number: 1011869851
VAT Number: BE1011869851
Customer service: Monday to Friday between 9:00 am to 5:00 pm AET.