Payment Policy
Last updated: 03/09/2026
Thank you for shopping at Klenzy. This Payment Policy outlines the accepted payment methods, currency, security practices, and important information regarding your transactions on https://getklenzy.com/
1. Accepted Payment Methods
We accept the following secure payment options:
- Credit/Debit Cards: Visa, Mastercard, American Express, Maestro, UnionPay
- Digital Wallets: Shop Pay, Apple Pay, Google Pay
2. Payment Currency
Prices may be displayed in your local currency depending on your location and our store settings. The currency and final amount charged will be clearly displayed at checkout before payment.
If you are purchasing from outside the United States, your bank may charge conversion or international transaction fees. Please check with your bank or payment provider for details.
3. Payment Processing
Payments are processed securely via our third-party payment providers. We do not store your full credit card details on our servers.
Once your payment is authorized, you will receive an order confirmation via email.
If payment is unsuccessful or declined, your order will not be processed.
4. Taxes & VAT
Sales tax is calculated at checkout based on applicable local tax laws for your delivery address. The final total displayed at checkout includes all product costs, applicable taxes, and selected shipping fees. The checkout total includes the charges collected by Klenzy. Depending on the destination, import duties, taxes or customs charges may apply as described in our Shipping Policy.
5. Payment Security
We take your payment security seriously. Our checkout is secured with:
- SSL encryption
- PCI-DSS compliant payment gateways
- Fraud protection measures
6. Failed or Cancelled Payments
If your payment fails:
- Please verify your billing details and card information
- Try an alternative payment method
- Contact your bank or card provider
- Or reach out to us at info@getklenzy.com
We reserve the right to cancel any order if payment is not received or if fraud is suspected.
7. Refunds
If you’re eligible for a refund (see our Return & Refund Policy), the amount will be returned to your original payment method within 3–10 business days, depending on your bank.
8. Contact Us
For any payment-related questions or issues:
Website name: Klenzy
Company Name: Plets Media
Address: Burgemeester G. Dussartlaan 56, Lendelede, West Flanders, 8860, Belgium
Email: info@getklenzy.com
Contact Form: Click here
Phone: +32 470 70 75 19
Company Number: 1011869851
VAT Number: BE1011869851
Customer service: Monday to Friday between 9:00 am to 5:00 pm AET.