Terms of Service
Last updated: 19 July 2026
These Terms of Service (“Terms”) govern your access to and use of https://getklenzy.com/ (the “Website”) and any purchases made from Klenzy.
Klenzy is a trading name operated by Plets Media, a business registered in Belgium. Throughout these Terms, “Klenzy”, “we”, “us” and “our” refer to Plets Media.
By visiting our Website, creating an account, placing an order or subscribing to one of our recurring delivery plans, you agree to be bound by these Terms and any policies referenced in them.
Nothing in these Terms limits any mandatory consumer rights that apply to you under applicable law.
1. Definitions
For the purpose of these Terms:
Customer: Any individual or legal entity that visits the Website, places an order or purchases a product from us.
Consumer: A customer purchasing products primarily for personal, family or household use and not for commercial or professional purposes.
Product: Any physical product offered through our Website, including Klenzy shower filters, replacement filter cartridges, accessories and promotional items.
Subscription: A recurring purchase arrangement under which replacement filters or other products are automatically ordered, charged and delivered at the frequency shown during checkout.
Website: The website located at https://getklenzy.com/ and all associated pages.
2. Applicability and Acceptance
2.1 These Terms apply to all use of the Website, all orders placed through the Website and all subscriptions purchased from Klenzy.
2.2 By placing an order, you confirm that:
- The information you provide is accurate and complete;
- You are legally capable of entering into a binding agreement;
- You are purchasing for lawful purposes; and
- You have read and accepted these Terms.
2.3 Any deviation from these Terms is valid only when expressly agreed to by us in writing.
2.4 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
2.5 In the event of a conflict between these Terms and mandatory consumer law, the mandatory consumer law will take priority.
3. Eligibility and Account Registration
3.1 You must be at least the age of legal majority in your country or have permission from a parent or legal guardian to place an order.
3.2 When creating an account, you must provide accurate, current and complete information.
3.3 You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account.
3.4 You must notify us immediately if you believe that your account has been accessed without authorization.
3.5 We may suspend or close an account when we reasonably believe it is being used for fraud, abuse, unlawful conduct or a violation of these Terms.
4. Products and Product Information
4.1 We make reasonable efforts to ensure that product descriptions, photographs, prices and other information on the Website are accurate.
4.2 Product colors and appearance may vary slightly depending on lighting, photography, manufacturing batches, screen settings and other technical factors.
4.3 Product packaging, components and specifications may occasionally be updated without materially reducing the product’s intended functionality.
4.4 All products are subject to availability. We may limit quantities, discontinue products or refuse unusually large orders that appear to be intended for unauthorized resale.
4.5 Klenzy shower filters are designed to help reduce certain substances, particles, smells and buildup commonly found in shower water. Actual filtration performance may vary depending on:
- Local water quality;
- Water temperature;
- Water pressure and flow rate;
- Frequency of use;
- Cartridge condition; and
- Whether the product is installed and maintained correctly.
4.6 Klenzy products are not water-softening systems and are not intended to remove all hardness minerals from water.
4.7 Klenzy products are not designed to make microbiologically unsafe or non-potable water safe to drink or use.
4.8 Our products and Website content are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition. Individual skin, scalp and hair results may vary.
4.9 Customers must follow all installation, use, maintenance and replacement instructions supplied with the product or published on the Website.
4.10 You should stop using the product and contact us if it becomes damaged, leaks excessively or appears unsafe.
5. Prices, Taxes and Payment
5.1 Prices are displayed in the currency shown on the Website, generally United States dollars unless stated otherwise.
5.2 Taxes, shipping charges, customs duties and other applicable charges will be displayed during checkout when they can reasonably be calculated in advance.
5.3 Depending on your delivery country, you may be responsible for import duties, customs charges or local taxes not collected during checkout.
5.4 Payment must be made using one of the payment methods available at checkout.
5.5 Payments are securely processed through third-party payment providers. We do not directly store complete payment-card information.
5.6 By submitting payment information, you confirm that you are authorized to use the selected payment method.
5.7 We may correct genuine pricing, typographical or technical errors. If an error affects an order you have already placed, we will contact you and allow you to confirm the corrected order or receive a full refund.
5.8 We do not add separate transaction or platform fees unless a charge is clearly disclosed before you complete your purchase.
6. Orders and Contract Formation
6.1 Placing an order constitutes an offer to purchase the selected products.
6.2 An automated order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted.
6.3 A binding sales contract is formed when we accept the order by sending a shipping confirmation, beginning fulfillment or otherwise expressly confirming acceptance.
6.4 We reserve the right to reject or cancel an order for legitimate reasons, including:
- Product unavailability;
- Incorrect pricing or product information;
- Suspected fraud or unauthorized payment;
- Delivery restrictions;
- An incorrect or incomplete address;
- Violation of these Terms; or
- Circumstances that make fulfillment impossible or unlawful.
6.5 If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled order.
6.6 You are responsible for reviewing your order information before completing checkout.
6.7 To request an address change or cancellation, contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.
7. Shipping and Delivery
7.1 Orders are processed and shipped according to our Shipping Policy.
7.2 Delivery dates and shipping times displayed on the Website are estimates and are not guaranteed unless we expressly state otherwise.
7.3 Delays may occur because of carriers, customs procedures, weather conditions, public holidays, high order volumes, incorrect addresses or other circumstances beyond our reasonable control.
7.4 You are responsible for providing a complete and accurate shipping address.
7.5 Additional costs resulting from an incorrect address, refused delivery or failure to collect a package may be charged to the customer where permitted by law.
7.6 Tracking information will be provided when available.
7.7 Risk of loss or damage transfers to the customer when the order is delivered to the customer or a person designated by the customer, except where applicable law provides otherwise.
7.8 If an order appears lost, significantly delayed or incorrectly marked as delivered, contact us so that we can investigate with the shipping carrier.
8. Subscriptions and Automatic Renewal
8.1 Certain Klenzy products may be offered through a Subscribe & Save or Smart Refill Plan.
8.2 By selecting a subscription option and completing checkout, you authorize us and our payment provider to automatically charge your selected payment method for recurring orders at the price, frequency and dates disclosed before purchase.
8.3 Depending on the plan selected, a subscription may include:
- An initial Klenzy shower filter and starter cartridge;
- An initial subscription discount;
- Replacement filter cartridges delivered approximately every three months;
- Promotional gifts; or
- Loyalty benefits and subscriber-only offers.
8.4 The exact products, price, billing frequency and delivery frequency shown during checkout form part of your subscription agreement and will take priority over general descriptions elsewhere on the Website.
8.5 Unless a minimum commitment is clearly disclosed before purchase, you may cancel, pause or modify your subscription before your next order is processed.
8.6 Subscription changes may be made through the customer subscription portal, where available, or by contacting us at info@getklenzy.com.
8.7 Cancellation requests received after a recurring order has already been processed or shipped may not cancel that shipment. The order may instead be returned in accordance with our Return & Refund Policy.
8.8 Cancelling a subscription prevents future renewals but does not automatically refund orders that were already processed before cancellation.
8.9 You are responsible for keeping your billing, shipping and payment information up to date.
8.10 If a recurring payment fails, we or our subscription provider may retry the payment and contact you to update your payment information.
8.11 We may change the price or conditions of a subscription. Where required, we will provide reasonable advance notice before the change applies to a future charge.
8.12 You may cancel the subscription before a notified price or material subscription change takes effect.
8.13 We may suspend or terminate a subscription because of failed payments, suspected fraud, product discontinuation, abuse or other legitimate reasons.
9. Promotions, Discounts and Gifts
9.1 Promotional offers are subject to the conditions displayed with the offer.
9.2 Promotions may be limited by date, product, customer, country, quantity or subscription status.
9.3 Discount codes cannot be combined unless expressly stated.
9.4 Promotional gifts are subject to availability and have no cash value.
9.5 If an order that included a promotional gift is returned, we may require the gift to be returned as well. Where legally permitted, the stated value of an unreturned gift may be deducted from the refund.
9.6 We may withdraw or correct a promotion affected by fraud, abuse, technical errors or incorrect information.
10. Returns, Withdrawal and Refunds
10.1 Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.
10.2 Customers who qualify for a mandatory right of withdrawal, including eligible consumers in the European Union or European Economic Area, may withdraw from an online purchase within 14 calendar days after receiving the goods, subject to legally permitted exceptions.
10.3 Customers may also have contractual return rights under our published Return & Refund Policy.
10.4 To request a return or exercise a right of withdrawal, contact us at:
Please include your name, order number and the product you wish to return.
10.5 Returns must be authorized before being sent. We will provide the appropriate return instructions and return address.
10.6 Do not send returns to our registered business address unless we have specifically instructed you to do so.
10.7 Unless the product is defective, damaged, incorrect or we agree otherwise, the customer is responsible for the direct cost of returning the product.
10.8 Customers must use reasonable care when inspecting products.
10.9 Where permitted by law, we may deduct an amount reflecting any actual reduction in value caused by handling or use beyond what was reasonably necessary to inspect the product.
10.10 Certain sealed goods may be excluded from withdrawal or return after unsealing where they are genuinely unsuitable for return for health or hygiene reasons and where this restriction was clearly disclosed before purchase.
10.11 Once an approved return has been received and inspected, the refund will be issued to the original payment method.
10.12 We may withhold a refund until the returned goods have been received or until the customer supplies evidence that the goods have been sent, where permitted by law.
10.13 Banks and payment providers may require additional time to display a completed refund.
10.14 Original or express shipping charges are refundable only where required by applicable law or expressly stated in our Return & Refund Policy.
11. Damaged, Incorrect or Defective Products
11.1 Please inspect your order shortly after delivery.
11.2 If you receive a product that is damaged, defective or different from what you ordered, contact us promptly and provide:
- Your order number;
- A description of the issue;
- Clear photographs or video where reasonably requested; and
- Photographs of the packaging when shipping damage is involved.
11.3 Depending on the circumstances and applicable law, we may offer repair, replacement, a price reduction or a refund.
11.4 Damage caused by incorrect installation, misuse, unauthorized modification, excessive force, normal wear or failure to replace the filter as instructed may not qualify as a product defect.
11.5 Nothing in this section limits any mandatory legal guarantee or statutory conformity rights.
11.6 Where applicable, consumers may have a statutory guarantee covering a lack of conformity that existed when the product was delivered.
12. Acceptable Use and Prohibited Conduct
You may not use the Website:
- For an unlawful, fraudulent or misleading purpose;
- To violate another person’s rights;
- To submit false payment or account information;
- To introduce viruses, malware or harmful code;
- To scrape, copy or extract Website content without permission;
- To interfere with the security or operation of the Website;
- To impersonate another person;
- To place fraudulent orders;
- To abuse promotions, chargebacks or return procedures; or
- To resell products commercially without our written authorization.
We may restrict or terminate access to the Website when these rules are violated.
13. Intellectual Property
13.1 The Website and its content, including the Klenzy name, logos, photographs, product designs, text, graphics, videos, icons and layout, are owned by Plets Media or used under license.
13.2 These materials are protected by intellectual-property laws.
13.3 You may use the Website only for personal and non-commercial shopping purposes.
13.4 You may not copy, reproduce, distribute, modify, publish, sell, license or commercially exploit Website content without our prior written permission.
13.5 Nothing in these Terms transfers ownership of any intellectual-property rights to the customer.
14. Reviews and Customer Content
14.1 When you submit a review, image, video, testimonial or other content to us, you confirm that:
- You created the content or have permission to submit it;
- The content is truthful and based on your genuine experience;
- The content does not violate another person’s rights; and
- The content is not unlawful, defamatory or misleading.
14.2 You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish and display submitted content for marketing, customer service and business purposes.
14.3 We may remove content that violates these Terms or applicable law.
15. Third-Party Services and Links
15.1 The Website may use or link to third-party services, including payment processors, shipping carriers, subscription-management services, analytics providers and social-media platforms.
15.2 Third-party services may be subject to their own terms and privacy policies.
15.3 We are not responsible for the content, availability or conduct of independent third-party websites that we do not control.
15.4 The inclusion of a third-party link does not necessarily constitute an endorsement.
16. Privacy and Data Protection
16.1 Personal information is collected and processed in accordance with our Privacy Policy.
16.2 We may share information with service providers where necessary to:
- Process payments;
- Fulfill and deliver orders;
- Administer subscriptions;
- Provide customer support;
- Prevent fraud;
- Analyze Website performance; or
- Comply with legal obligations.
16.3 Your rights concerning your personal information depend on your location and applicable data-protection law.
17. Website and Product Disclaimers
17.1 We do not guarantee that the Website will always be available, uninterrupted or error-free.
17.2 We may update, suspend or discontinue parts of the Website for maintenance, security or business reasons.
17.3 General information about water, skin, scalp and hair provided on the Website is for informational purposes only.
17.4 Website content is not a substitute for advice from a doctor, dermatologist, plumber, water-treatment specialist or other qualified professional.
17.5 References to typical customer experiences, estimated filter lifespan or expected results do not guarantee that every customer will receive the same outcome.
17.6 Filter lifespan is an estimate and may be shorter or longer depending on water quality and usage.
18. Limitation of Liability
18.1 Nothing in these Terms excludes or limits liability where doing so would be unlawful.
18.2 In particular, nothing excludes liability for:
- Fraud or fraudulent misrepresentation;
- Willful misconduct or gross negligence;
- Death or personal injury caused by negligence;
- Mandatory product-liability obligations; or
- Mandatory consumer rights.
18.3 To the maximum extent permitted by law, we are not liable for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed.
18.4 We are not responsible for losses caused by:
- Incorrect installation;
- Unauthorized modifications;
- Use contrary to product instructions;
- Existing plumbing defects;
- Unsafe or unsuitable source water;
- Failure to replace or maintain the filter; or
- Circumstances outside our reasonable control.
18.5 This section does not affect remedies available to consumers under mandatory law.
19. Force Majeure
19.1 We are not responsible for a delay or failure caused by events outside our reasonable control, including:
- Natural disasters;
- Severe weather;
- War, terrorism or civil unrest;
- Government restrictions;
- Customs delays;
- Carrier disruptions;
- Strikes;
- Epidemics or pandemics;
- Cyberattacks;
- Power or internet outages;
- Supply-chain interruptions; or
- Failure of essential third-party services.
19.2 We will make reasonable efforts to minimize the impact of such an event and resume performance as soon as reasonably possible.
19.3 Where an order cannot be fulfilled within a reasonable period, the customer may be entitled to cancel and receive a refund in accordance with applicable law.
20. Suspension and Termination
20.1 You may stop using the Website or close your customer account at any time, provided all outstanding obligations have been fulfilled.
20.2 Closing an account does not automatically cancel an active subscription. Subscriptions must be cancelled separately through the subscription portal or by contacting us.
20.3 We may suspend or terminate access to the Website or an account because of fraud, unlawful activity, abuse, repeated payment failure or a material violation of these Terms.
20.4 Provisions that by their nature should continue after termination will remain in effect, including intellectual-property, payment, liability and dispute provisions.
21. Changes to These Terms
21.1 We may update these Terms to reflect changes in our products, services, business practices or legal obligations.
21.2 Updated Terms will be published on this page with a revised “Last updated” date.
21.3 Changes will not normally affect orders that were already accepted before the updated Terms became effective.
21.4 Material changes affecting an existing subscription will be communicated where required by law.
21.5 Continuing to use the Website after updated Terms take effect constitutes acceptance of the updated Terms, except where additional consent is legally required.
22. Severability, Waiver and Entire Agreement
22.1 If any provision is found to be invalid or unenforceable, it will be limited or removed only to the minimum extent necessary.
22.2 The remaining provisions will continue in full force.
22.3 Our failure to enforce a provision does not constitute a waiver of that provision.
22.4 These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy and any subscription conditions shown at checkout, form the agreement between you and Klenzy concerning your use of the Website and purchases.
23. Governing Law and Disputes
23.1 These Terms are governed by Belgian law.
23.2 If you are a consumer, this choice of law does not deprive you of mandatory consumer protections available under the law of your country of habitual residence.
23.3 Courts with jurisdiction will be determined in accordance with applicable law. Nothing in these Terms requires a consumer to bring a claim exclusively before a Belgian court where such a restriction would be unlawful.
23.4 Before beginning formal proceedings, we encourage customers to contact us so that we can attempt to resolve the issue directly.
23.5 Where available and agreed, disputes may be submitted to an appropriate consumer mediation or alternative dispute-resolution service.
24. Company and Contact Information
Trading name: Klenzy
Business name: Plets Media
Enterprise number: 1011.869.851
VAT number: BE 1011.869.851
Registered address: Burgemeester G. Dussartlaan 56, 8860 Lendelede, West Flanders, Belgium
Country of registration: Belgium
Email: info@getklenzy.com
Phone: +32 470 70 75 19
Website: https://getklenzy.com/
Customer service hours: Monday to Friday, 9:00 a.m. to 5:00 p.m., excluding public holidays
For returns, please contact us before sending any product. The registered business address above is not automatically the return address.